Services

Rise High With Us

As a customer-oriented company, it is important for us to know that our customers receive the best possible service.
We provide comprehensive advice and guarantee that the benefits of your investment are absolutely worthwhile. This includes that we support you in choosing the most suitable product. We offer you an optimal service before the project starts. Your request will be processed by our competent staff, checked for feasibility by our development engineers and offered accordingly by our sales professionals. Our expert project team handle everything for you from start to the end of the project. For regular maintenance we are at your service and adapt to your business requirements.
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Repair Services
We offer quick response – 24x7- to your elevator service requirement - For Emergency Break down/Planned or Unplanned Repairs
Elevators/Escalators being out of operation is a major inconvenience to the passengers. Our 24x7 service team will get you quick response and ensure that the elevator/escalator will be back in operation with minimum downtime. We offer cost effective repair solutions to any vertical transportation equipment, giving the freedom to our Customers to select the required services. Our quality process ensures that our services comply with international standards and local regulations.
Trained Elevator Professionals
Elevator/Escalator systems demand in-depth knowledge of electronics, electrical, mechanical & hydraulics engineering. Our field professionals are trained by highly experienced engineers having decades of experience in repairing & troubleshooting multi-brand elevators/escalators.
Our repair solutions include

  • 24/7 emergency repair service.
  • Replace Main Hoist Ropes/Belts, Compensation/Governor Ropes &Traveling cable. . Repair/Replace machines, governor and other major components. .
  • Complex repairs of machines and other mechanical systems for high speed elevators. . Performance / Ride quality improvement works. .
  • Troubleshooting and root cause analysis of major issues with elevators/escalators. .
  • Repair and Replacement of hydraulic system.
  • Control System repairs including drive replacements. . Electronic PCB repairs at component level. .
  • Escalator Repairs/Overhauling including replacement of Step chain, tracks, main drive shaft etc. .
  • Supply and install handrail belts & balustrade glass for all types of escalators .
  • Customized Aesthetic Improvement Works for Lift Cabins
  • Corrective works for code deviations.
  • Corrective Works for Code Deviations. . .
  • Supply and Install Cabin Protection. .
  • Preparation of Specialized Method Statement and Risk Assessment. .
  • Supply and install Specialized Systems such as Multimedia Display, Camera Intercom, IP intercom, Access Control Systems, Contact Less Buttons, etc. .
  • Supply of Major components/spares for all elevators and escalators.
  • Any other site- specific requirement for your elevators and escalators

Modernization and EquipmentUpgrades “Entice your tenants and add value to your property….”

If you wish to add the benefits of a new elevator to an existing equipment, our modernization solution are for you

Incorporate latest technology and modern aesthetics to improve Safety, Reliability and Performance, at a lesser cost. It will also lower building operating costs by having substantial energy saving. With our upgrade solutions, passengers will enjoy a smoother and safe travel.
We offer customized modernization solution for your vertical transportation systems, including Passenger or freight elevators with traction/hydraulic system and escalators. Our modernization experts provide a comprehensive solution based on advanced microprocessor control technology with special with energy saving solutions.
Our Modernization Solutions Include:

  • Equipment Survey & Technical Reports by Modernization Experts.
  • Dismantling of Existing Equipment including Machine, controller, cabin etc.
  • Mechanical Installation including machine, governor, roping, rails, cabin, doors etc.
  • Electrical installation including controller with drive, car & hall fixtures, writing etc.
  • Testing, commissioning and third party certification
  • Customized aesthetic improvement works.
  • Corrective works for code deviations.
  • Installation of site- specific safety requirements
  • Design modifications with method statement.
  • Preparation of specialized method statement and risk assessment
  • Installation of elevator monitoring/management systems and destination dispatch systems.
  • Specialized systems such as multimedia display screens, camera intercom, IP intercom, access control systems, seismic system, contact less buttons etc
  • Any other customer specific reqirement.

If your elevator/escalator is old, breaks down often, it’s time to consider modernizing. A comprehensive survey of your elevator will be performed to determine the extent of modernization needed. We will work within your budget nad offer a plan that works for you and your building.
Call us now on+971 0503617881 or email us nfo@neptunestars.com
Tofind out more about our modernization solutions……

Elevator & Escalator MaintenanceMaintenance Solutions Tailored toYour Unique Building and Equipment

Our Maintenance Solutions are custom designed based on your building’s operational requirement and the equipment. Our contracts are designed to give freedom to every Customers to choose their best terms suitable to the budget and requirement. We promise quick response, reliable services and easy access to expert advice. Our service management network also ensures personal attention and wide range of spare parts.

  • Comprehensive and non-comprehensive coverage
  • Equipment Conditional Survey Maintenance Budget Analysis Capex Planning on future
  • Modernization and major repairs.
  • Assistance to Third party testing
  • 24/7 Centralized Customer Service.
  • Stand by duty
  • Safety & Quality Audits
Our dedicated Team maintain continuous communication with Customers and field experts to ensure 24-hour dispatch. Our field professionals get continuous training from our experts on state of the art tools and safety procedures. Periodical safety and quality audits will be carried out by our experts to ensure personal and equipment safety.